Frequently Asked Questions

Registration

How do I register my child under F17?

Your child may first attend a trial so F17 can assess whether the session is enjoyable, beneficial and suitable. Submit the online trial form. The F17 AI Assistant can guide you through programme suitability, schedules, preparation and the booking process.

After the trial, F17 staff will guide you through registration, the suitable programme, available package, kit and payment requirements.

When can my child come for a trial?

Register through the website to reserve a slot. The F17 AI Assistant can guide you before submission. The form recommends programmes from the player’s age, shows the available day, time and venue, and only offers trial dates matching the selected session. Trial attendance remains subject to programme suitability and available capacity, so wait for F17’s confirmation before going to the venue.

How much is the trial and how do I pay?

The trial fee is S$10. After submitting the booking form, you will receive a confirmation email with the payment instructions. Please complete the payment before attending the scheduled trial session. A reminder email will also be sent 1 day before the trial.

Will I receive confirmation and reminders?

Yes. Confirmation is emailed to the complete parent contact details supplied. The system also sends a reminder email 1 day before the selected trial date.

Should my child book a trial or sign up directly?

A trial is recommended when the player is new to F17, unsure which programme fits, nervous about joining, returning after time away, or has health/support needs that should be discussed before placement. Recreational and Youth are the normal beginner entry pathways. The Development Programme cannot be selected directly: an age-eligible player may be selected by the Head Coach based on performance and development, or invited to a Development assessment after the initial trial. A Development place is not guaranteed after a trial or assessment.

Parent Portal

Will parents receive access to MyF17 after signup?

Yes. After the membership signup payment is confirmed and the player is activated, each parent or guardian with a valid email address supplied during signup will receive a welcome email with access to the MyF17 member portal. New accounts receive a secure password-creation link rather than a password by email.

Parents can use the portal to:

• View each linked child’s profile, programme, training day, time, location and venue details.
• See the current package type, package expiration date and available renewal options.
• Review invoices, outstanding fees, payment status and payment records.
• Submit a make-up eligibility request for an affected normal training, upload supporting proof, and request an available replacement class after approval.
• See teams, league or competition registrations, overseas trips and related updates where applicable.
• Check jersey, kit and document requirements.
• Receive academy announcements, reminders and portal notifications.

Important: The Koach App is a separate platform from the MyF17 member portal. Development Programme players may receive separate Koach App access for Individual Action Plans (IAP), coach feedback, performance assessments and development reviews. An existing player changing into Development is charged the one-time S$100 Koach App fee unless it was already paid. Koach App records and login details are not part of the MyF17 member portal unless F17 specifically states otherwise.

If both parents provide different valid email addresses, F17 may create separate parent accounts linked to the same child. Parents should keep their login details private and ensure their email address remains current.

If a parent has two or more children, the same parent account can be linked to all of them even when they are in different programmes. The portal keeps each child’s programme, package, fees, documents and make-up training separate.

How do I install the portal and receive notifications?

On Android, open the portal in Chrome, tap the small Install button or Chrome menu and choose Install app/Add to Home screen. Open the installed MyF17 app and allow notifications. On iPhone, open the portal in Safari, tap Share, choose Add to Home Screen, then allow notifications when requested. Installation and notification permission help the device receive academy announcements and reminders.

Programmes

Recreational Programme vs Development Programme

Recreational Programme: ages 4–12. This is the recommended pathway for beginners in this age range, helping players build fundamental skills, confidence, fitness and understanding of the game.

Development Programme: ages 7–12 and by selection only. It prepares selected players for competitive leagues and tournaments locally and internationally. Entry is either through Head Coach selection based on performance and development, or by invitation to a Development assessment after an initial trial. Joining is not guaranteed; the Head Coach assesses current ability, readiness, attitude and suitability before offering a place.

Youth Programme: ages 13–17. This is the recommended beginner pathway for this age group and develops fundamental skills, confidence, fitness, game understanding and higher-level concepts as players progress.

Youth League: ages 13–17 and by selection only. Selected existing Youth players are moved manually by F17 coaches or administration. It uses the same training fee as Youth and focuses on league preparation, tactics, teamwork and match performance.

How can a player enter the Development Programme?

The F17 Development Programme is a selective pathway for ages 7–12. A player may enter through selection by the Head Coach based on ongoing performance and development, or through an invitation to attend a Development Programme assessment after the player’s initial trial.

A trial or assessment does not guarantee a Development place. The Head Coach reviews current ability, readiness, attitude and suitability before an offer is made. Beginners should start in Recreational (ages 4–12) or Youth (ages 13–17), according to age, and may be considered for Development later if they demonstrate readiness.

Can my child move to another programme?

Yes. Each player has one active F17 programme at a time. F17 may move a player to Development, Youth or another suitable programme based on age, assessment, progress, coach or Academy Director approval and available capacity. The new programme schedule and fees apply after the change. An existing player moving into Development is charged the one-time S$100 Koach App fee if it has not already been paid.

How will my child improve?

F17 uses a standardised, progressive coaching curriculum across programmes. Players build skills through age-appropriate and ability-appropriate sessions and may advance through the F17 Player Pathway as they develop.

Health & support

My child has a medical condition. Can they still join F17?

A medical condition does not automatically prevent a child from enquiring or attending a trial. The child must be medically fit for football, and F17 must be able to support the player safely in the relevant session. Parents should follow their healthcare professional’s advice and provide accurate safety information through the official trial or signup form.

For asthma, significant allergies, epilepsy or seizures, diabetes, heart conditions, recent injuries or prescribed emergency medication, contact F17 before the session if special arrangements need to be discussed. Do not send medical reports or other sensitive records through the AI chat.

What if my child has autism, ADHD, anxiety or another support need?

F17 can consider the individual player rather than assuming that a support need prevents participation. It is helpful to explain practical support that works for your child, such as communication style, transitions, sensory triggers or confidence needs. A trial can help F17 understand whether the group environment and programme are suitable. Specialist one-to-one support should not be assumed unless F17 specifically confirms it.

What if my child is currently injured or unwell?

A player who is not medically fit should not be encouraged to train. Follow the advice of the child’s healthcare professional before returning to sport. F17 may request a doctor’s letter where appropriate. Urgent symptoms such as breathing difficulty, fainting, chest pain or a recent serious head injury require appropriate medical attention rather than an academy training decision.

Competitions

Does F17 compete locally and overseas?

Yes. F17 provides local and overseas competitive opportunities, particularly for selected players in the competitive pathway. Depending on the season, opportunities may include leagues, tournaments, friendly matches and overseas trips or events.

Competition participation is not automatic with membership. Selection depends on age group, programme, player readiness, team requirements, coach assessment, Academy Director approval and the event available at that time.

Are league, tournament and overseas-trip fees included in training fees?

Not necessarily. Competition, league, tournament and travel costs may be charged separately from normal training packages. The specific event information will state the fee, deadlines, documents, consent and travel requirements. Where applicable, parents can follow the selected child’s competition and overseas-trip information in the Member Portal.

Will my child definitely be selected for a team or overseas tournament?

No. F17 can provide the opportunity, but selection is based on the player and the requirements of the team or event. The AI Assistant cannot confirm squad selection or promise an overseas place; those decisions remain with F17 coaches and administrators.

Training

What should my child wear or bring?

Participants should come dressed in sporting attire and football boots or covered sports shoes. Bring water and any personal medical items required. After registration, the official F17 jersey, shorts and socks are compulsory training attire.

What is the training timetable?

Effective October 2026: Recreational training is 2 hours per session: Wednesday 5:00 PM–7:00 PM at sheltered CharisTurf, Saturday 5:00 PM–7:00 PM at Dunman Sec Field, and Sunday 5:00 PM–7:00 PM at sheltered CharisTurf. Development is Tuesday and Thursday 5:15 PM–6:45 PM at SAFRA Tamp Futsals.

Youth October adjustment: on 3 October, Youth Rec runs 1:00 PM–3:00 PM. On 10 October, only Youth League runs from 1:00 PM–3:00 PM. From 17 October onward, Youth Rec trains Saturday 11:00 AM–1:00 PM and Youth League trains Saturday 1:00 PM–3:00 PM at sheltered CharisTurf. There is no Monday Youth session. Youth League placement is changed only by F17 administration.

From 1 October 2026, Recreational has no monthly package. The available Recreational packages are 3 or 6 months.

What is the parking arrangement at F17 training venues?

F17 can provide the normal parking arrangement for each venue, but F17 does not provide live parking availability, real-time occupancy or vacant-space data and cannot guarantee that a parking space will be available when you arrive.

• Dunman Secondary School — limited parking: school parking is generally unavailable to parents. Drop-off and pick-up are allowed, but parents staying for training should use nearby HDB car parks.
• SAFRA Tampines — paid parking: parents may use the parking facilities inside SAFRA. Evenings and weekends can be busy, so arriving 10–15 minutes early is recommended.
• Charis Turf — limited free parking: free open-air parking is available within the compound under the venue's normal arrangement, but spaces are limited and may fill during weekend training. Nearby paid parking can be used when required.

Parking arrangements and capacity are controlled by the venue or relevant car-park operator and may change. Families should allow sufficient arrival time and follow all venue, road and parking rules.

Can we pay per session attended?

No. F17 does not have a pay-per-session policy. Members select from the available training packages.

How does a make-up training request work?

A parent or player may apply when a normal scheduled session will be missed because of sickness or a medical reason, an overseas or family holiday, a school commitment, a family or personal commitment, or another explained reason. Select the affected session in MyF17, choose the reason, explain the circumstances and upload relevant supporting evidence.

Every submission is a request—not an automatic credit. An Administrator or Super Administrator reviews it case by case. Approval creates one make-up credit for that player. The family then chooses an available class in the child’s current programme, and the class request remains pending until Admin approves it. Capacity, timing and package validity still apply.

There are only two ways to receive a make-up credit: the Head Coach cancels a complete scheduled training session, or Admin approves an individual absence request. A planned No Training day, including a public holiday, never creates a credit. An unused approved entitlement expires on the player’s package expiry date.

Weather

What if it is raining or there is lightning?

Players should report for training as scheduled. Field activity will stop during lightning alerts. Coaches will follow the venue’s safety requirements and any available wet-weather programme or sheltered arrangement. A session that proceeds under the wet-weather programme is considered valid. If the Head Coach marks the complete session as Cancelled Training, one package-expiring make-up credit is issued to each eligible affected player.

How does weekly scheduling work?

Programmes with multiple available sessions allow families to select an eligible session in MyF17 according to the player’s package and available capacity.

Youth and Youth League use fixed Saturday schedules: Youth 11:00 AM–1:00 PM and Youth League 1:00 PM–3:00 PM at CharisTurf, subject to the published October 2026 adjustments. Youth League placement is administered by F17 and cannot be selected by parents.

A 1× weekly player may attend one regular session from Monday to Sunday; a 2× weekly player may attend two. Once the package allowance is used, the scanner blocks another regular attendance that week. Approved make-up sessions are handled separately.

Fees

What is included in the starter kit?

For Recreational and Youth, the S$100 new-player starter package includes calendar-year insurance coverage (S$25) and the F17 kit (S$75: jersey S$50, shorts S$15 and socks S$10). Insurance is a fixed S$25 for the current calendar year, is not prorated for mid-year joining, expires on 31 December, and renews on 1 January. The Development starter package additionally includes the one-time S$100 Koach App fee. Existing Development players are not charged it again when already paid. Coaches use Koach for Individual Action Plans, personalised feedback, performance assessments and ongoing development reviews.

When are fees due and how are payments recorded?

Players may renew at any time. Renewal is due by the 15th of the final covered month. The 5% late-fee policy starts on 1 October 2026, and no 5% late fee is charged before that date. From 1 October 2026 onward, one fixed 5% late fee applies after package expiry through the 15th of the following month. On the 16th, an unpaid player becomes Inactive and the 5% fee is replaced by a fixed S$50 reactivation fee.

If the parent submitted a withdrawal request and F17 administration approved it, no 5% or S$50 penalty applies when the player returns. The new package, current-year insurance and other outstanding balances remain payable, and placement is subject to availability.

Secure checkout shows the available payment methods. Payments are non-refundable and packages are non-transferable.

How early must I request a training pause?

From 1 October 2026, a pause cannot be applied to the current month or backdated. Submit by the 23rd to begin the pause on the first day of the following month. A request submitted from the 24th onward can begin on the first day of the month after next.

The current month remains active and usable. Approved pauses cover complete calendar months, require an active package with sufficient remaining coverage, and are subject to F17 approval. Training and make-up requests are unavailable during the paused period.

What if the package expires before my child returns?

If the player’s package will expire before the selected return month, the family may request a protected break and pay an S$50 deposit. The expected return month must be selected when applying.

Once paid, the deposit remains valid for 12 months. When the player returns within that period, the S$50 is credited toward one eligible programme renewal and the normal S$50 reactivation fee is waived. The deposit is non-refundable, cannot be exchanged for cash and is used only once. Programme placement and the current timetable remain subject to availability.

This is different from pausing an active package: an approved Pause Training request extends the unused active package and does not require the S$50 protected-break deposit.

Who receives a credit when F17 cancels training?

Only Active players with valid package coverage who were assigned to the exact cancelled programme, schedule, date, time and venue receive one make-up credit. Pending, Inactive, expired, Paused or unassigned players do not receive it. Public holidays are planned non-training days and do not generate credits.

How does the sibling discount work?

The sibling discount is for package renewals only. It does not apply to new-player sign-ups, starter fees, kits, insurance or other charges.

• 10%: the renewing player has one sibling with an active or successfully renewed package covering the upcoming package period.
• 15%: the renewing player has two or more qualifying siblings covering the upcoming package period.

If siblings’ packages expire at the same time, the parent can select them together in MyF17 and submit one family renewal payment. The discount is confirmed only after the qualifying renewal package or shared family renewal payment is successfully paid. If another eligible renewal reward gives a larger saving, discounts do not stack and the better single discount is used for that player.

Birthday Parties

Does F17 organise football birthday parties?

Yes. The Standard Package is S$100 for one coach-led hour with a warm-up, drills and match for up to 12 participants. The Deluxe Package is S$350 and includes the same football activities, 15 birthday certificates and balloon decoration.

An additional coach is S$100 per hour and is required for 13–24 participants. Extra certificates are S$3.50 each. Venue hire is not included.

How does the 10% active-member discount work?

Enter the registered parent email and the player’s full registered name in the birthday booking form. If the email is linked to that active player, the form automatically applies 10% off the Standard or Deluxe package: S$90 for Standard or S$315 for Deluxe.

The discount applies only to the selected package. It does not reduce the additional-coach fee, extra certificates, venue hire or other add-ons.

Is my party confirmed after submitting the form?

No. Submission creates a birthday-party request. F17 first checks the date, coach availability, venue information, participant count and final amount. The parent receives an email after submission, and F17 sends a further update when availability or payment instructions are ready. Do not make payment until F17 confirms the request.

Who provides the venue?

The parent or organiser provides and secures the venue and must enter its complete address. The venue should permit football activities and be reasonably suitable and safe for the number and age range of participants. F17 may request a change if the proposed venue is unsuitable.

Will F17 remind members before their child’s birthday?

F17 may email the linked parent or guardian of an active player approximately one month before the player’s birthday. Each reminder links to the Birthday Parties page. Families should keep their registered parent email and the player’s date of birth accurate.